The terms and conditions below apply to the use of this website (www.PakistanGrocery.com) and the service provided by our company (Gift Direct Ltd). By using this website, you agree to be bound by the appropriate terms and conditions and it is your responsibility to check this section prior to purchasing gifts from us. Should you have any questions, please contact our friendly Customer Services team available 24/7.
Products & Prices
All products as depicted on this website (which may vary from time to time) are available for delivery to the UK mainland, unless stated otherwise. Certain product ranges are available for delivery in selected delivery areas only, as outlined on our delivery page.
We are unable to offer ‘finishing touches’ to products ordered from selected ranges. Should this be the case, it will be made clear when placing your order.
The product images shown on the website are intended for presentation purposes only. Gifts and their contents are configured for safe and secure transit using the appropriate packaging methods. All our Grocery gifts are packed in way to esnure grocery contents are secure to avoid damage and bruises while in transit.
The Packed weights given are approximate only and packaging may vary from those shown depending upon availability.
Our all products are available for same-day delivery. Further information regarding product availability and delivery options will be available when placing your order.
All products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute your chosen item with a suitable alternative product of equivalent value and quality without notification. Should we be unable to supply all, or part of, your order (the product, or any suitable substitute product), we will notify you as soon as possible and will reimburse your payment in full no later than 30 days after the intended delivery date.
Prices listed on www.PakistanGrocery.com are valid for a maximum of 14 days after submitting your purchase form.
All of our prices are subject to change and we may change our prices or offers without any prior notification.
Orders & Payment
We give clear instructions to assist you throughout the ordering process. Along with your payment details, you are required to provide us with personal details including an accurate postcode and a telephone number, as well as contact details for the intended recipient, including their full name, address (including a postcode) and telephone number.
We accept payment by PayPal and all major credit and debit cards, as displayed on our homepage .
We cannot accept orders from customers under the age of 18.
By clicking on the 'checkout' button at the end of the order process, you are consenting to be bound by our terms and conditions
For all telephone orders placed through our Customer Services team, it is the customer’s responsibility to check the order details and product information before the order is despatched.
Submitting your order is subject to our acceptance of the transaction. To prevent fraudulent orders and credit card identity frauds, the customer’s name and address are matched against the payment card details. We reserve the right to cancel your order or refuse to deliver without prior notification, based on unsatisfactory customer details or recipient details. It is the customer’s responsibility to make sure that the payment card used is registered to the customer’s name and postal address.
On receipt of your order, we will send you an initial email confirming your order details. We will not consider ourselves bound by a contract with you until we have issued this email processing confirmation.
Cancellations & Amendments
Should you need to cancel or make any changes to your order, please advise us at least 48 hours before the dispatch date by contacting our Customer Services team, quoting your order number and delivery date. Amendments to your order are not possible once your item has been dispatched.
Returns & Refunds
We are able to exchange a non-perishable gift for an alternative product within seven days of delivery. All postage costs in such cases are the responsibility of the customer. Additional administration costs may apply.
You may return a non-perishable order for a refund at any time without reason, within seven working days of delivery. Should you wish to cancel your order and receive a refund, you must confirm this in writing within seven working days of receipt and return the packaged item to us. The item(s) must be returned to us unused and in as new condition. You will be liable for all postage costs incurred as a result of returning an item to us. We cannot issue a refund until we have received the goods. We recommend you obtain proof of posting when you return any goods to us.Please note this policy excludes all food products as these are perishable goods and exempt from this legislation. Perishable gifts. Where in exceptional circumstances we have agreed to the return of non damaged or non faulty perishable gift a re-stocking fee of not less than 40% but not more than 90% of the original cost will apply and be deducted from any refund.
Refunds for Late Delivery of Orders
We regret that we are unable to refund orders sent which arrive late.
We make every effort to ensure delivery of your order on your requested date. If a delivery attempt has not been made by your chosen Date on the specified day where you have paid for Next Day Gauranteed Delivery, we will arrange redelivery of your parcel the following working day, where possible, and you will be entitled to refund for the delivery charges.
Please note that our Delivery staff do their best to make all deliveries on the day you requested but factors including peak trading periods at any Event such as, Christmas, Mother's day, Velentines day plus vehicle breakdowns, accidents, roadworks and adverse weather conditions can affect delivery times.
We will not be held responsible for items that are delayed or not delivered due to incorrect or incomplete details of recipient.
Non-Delivery of Orders
Pakistan Grocery does not accept any responsibility for any loss, damage, delay or other disruption in supply and deliveries brought about as a result of any of the following:
1. Inaccurate or incomplete delivery address details
2. Delayed payment (cleared funds)
3. Delayed order receipt
It is the customer’s responsibility to ensure that all order and delivery details are correct at least two working days prior to despatch or before the order is processed.
Pakistan Grocery reserves the right to charge the customer an additional fee for carriage, handling charges or unusable content in the event of a failed delivery caused by the supply of an incorrect or incomplete delivery address by the customer.
Any claim for non-delivery of an order must be made in writing by the customer to Pakistan Grocery’s Customer Services team within 10 days of the intended delivery date.
PakistanGrocery reserves the right to impose a surcharge retrospectively for any balance arising from the selection of an incorrect delivery Area, e.g. if the Karachi option is selected for a Lahore or Karachi Offshore destination. If you are in any doubt as to the correct delivery option for your chosen destination, please contact our Customer Services team for advice.
Please note that our delivery guarantee is limited to delivering to the building, not individual recipients. The signature of any person authorized to accept the delivery on behalf of the recipient shall be accepted as proof of delivery. PakistanGrocery will consider the order delivered and we will not accept any liability of the subsequent non-delivery of your item.
For further delivery information, please Contact Us.Customer Services .
At PakistanGrocery.com, we are fully committed to providing you with the best-quality products, ensuring they reach their intended recipient in their optimum condition. If, for any reason, you are not fully satisfied with the quality of the product, or the delivered item is damaged or faulty, please inform us within 24 hours of receipt. Complaints concerning perishable products such as Fruits, Vegetables, Meat, Frozen Food cannot be investigated if made later than 24 hours following the delivery date (under these circumstances, Pakistan Grocery will not held be responsible for refunds and the products will be non-returnable).
Any complaints should be addressed to:
Tel: 020 3012 3124 (UK customers)
Tel: 1-646 200 5888 (USA and Canada customers).
Mobile: 0092 305 1306 833 (For Pakistan Customers)
By post: Customer Services, Gift Direct Ltd. Unit 2 Sparkbrook Street, Coventry, CV1 5ST, United Kingdom
Pakistan Grocery will investigate every complaint and will endeavor to respond within five working days from the date that the complaint is made. We will keep you updated regarding the progress of your complaint and will welcome your feedback. You can contact us at any time throughout the process by email or by telephone.
If, after investigation, we are satisfied that your complaint is genuine, we will be happy to replace the product or issue a full refund.
My Account Service
Pakistan Grocery provides the My Account service as a complimentary feature for your personal use. It is intended to assist with your purchases made via our website.
The My Account Service is subject to the following Terms and Conditions:
In order to provide the My Account service, we hold certain personal information. Except to the extent that we are required or permitted by law, any personal information which we collect will be used solely for the purposes of providing the service.
To register with the service, you must be over 18 years-old.
On registering, you will be required to create a password. Please keep this password confidential and do not disclose it to anyone. You will be responsible for all activities and orders that are made using your password. If you know or suspect that someone else knows your password, please notify us immediately.
Should you forget your password, please use the password reminder service to retrieve it. This option can be found adjacent to the My Account login box.
Please ensure all details that you provide on registration, or at any time thereafter, are correct and complete. It is the customer’s responsibility to make sure that the details that we have for you are accurate and up-to-date. You can update your details at any time in the 'Edit Profile' section of the My Account area on our website or by contacting our Customer Services team.
The My Account Service must not be used for the following purposes:
Disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene or otherwise objectionable material. Gaining unauthorised access to other computer systems.
Interfering with any other person's use or enjoyment of our website.
Whilst we take every reasonable precaution and care in relation to the My Account service, we do not make any representation or warranties of any kind (either express or implied) with respect to the contents or operation of this service, and any such representations and warranties are excluded by this notice. We do not warrant that use of the service will be uninterrupted or error free. Whilst every effort is made to ensure reminder emails set up on your account are processed and delivered as requested, we cannot be held responsible for non-delivery of these messages. Your use of the My Account Service is done so entirely at your own risk and we do not accept any liability whatsoever for losses or damages that you may suffer as a result of your use of the My Account Service.
Your access to our website and My Account service may be occasionally restricted to allow for routine maintenance of the website.
If Pakistan Grocery has reason to believe a breach of security or misuse of the service or website is likely, we may require you to change your password or suspend use of the service.
All other rights, including copyright of this website are owned by Gift Direct Ltd. Any use of this website or its contents, including copying and/or storing them in whole or part, other than for your own personal, non-commercial use, is strictly prohibited without the permission of Gift Direct Ltd. You may not modify, distribute or repost something on this website for any purpose.
Whilst we agree to use all reasonable endeavors to ensure that our website www.PakistanGrocery.com is fully operational and error-free, we cannot guarantee this and, therefore, accept no responsibility for any defects and/or interruption of the website or our service. We shall therefore be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of the our website, and/or the Gift Direct service, impossible or impractical.