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Terms and Conditions

 

TERMS AND CONDITIONS

 

Welcome to the PakistanGrocery.com website terms and conditions for use. These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website.

 

Before you place an order, if you have any questions relating to these terms and conditions please contact our support team by e-mail at contact us form.

 

Definitions

 

"Conditions" means these terms and conditions and the Special Conditions; "Product" means a product displayed for sale on the Website; "Product Description" means that part of the Website where certain terms and conditions in respect of the individual Product are provided; "Special Conditions" means the terms and conditions in the Product Description; "Users" means the users of the Website collectively; "Personal Information" means the details provided by you on registration; "We/us" means 4U Services Ltd; "Website" means the website located at www.PakistanGrocery.com  or any subsequent URL which may replace it;

 

Use of the website

 

Access

 

 You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.

 

Registration

 

You warrant that:

 

  • The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and
  • You will notify us immediately of any changes to the Personal Information by contacting our contact@PakistanGrocery.com by e-mail.

 

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

 

Privacy Policy

 

We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable Data Protection and consumer legislation from time to time in place.

 

When you shop on this Website, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, and a password. You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service and to prevent fraudulent sales.

 

It is to ensure you that your personal data will not collected or retained (that is your name, address, telephone number, or email address) unless you provide it voluntarily by registering with us.

 

If you register online then you will be asked about your zip code, name, email address and phone number.

 

This personal information will be stored in your personal profile, this makes your future shopping made easy, including keeping you update of all new arrivals and promotional offers from time to time.

 

We will use this data to understand your needs and to improve our products and services. We will update you of new products by sending you the email.

 

We use your information only for the following purposes:

 

  • Processing your orders;
  • For statistical purposes to improve this Website and its services to you;
  • To serve website content and advertisements to you;
  • To administer this website;
  • If you consent, to notify you of products or special offers that may be of interest to you.

 

You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing.   

 

When you create a shopping account while ordering online you will be given the option to receive information from the 4U Services Ltd, by post, e-mail or telephone, about products, promotions or special offers which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes, ensure that you tick the appropriate box as you go through the registration process. You may unsubscribe from our contact list at any time by replying with the word "unsubscribe" in the subject line by using the inquiry form in the Contact Us Section.

 

Your Personal Information may be disclosed to other businesses within the PakistanGrocery.com Partnerships and to reputable third parties who will help process your order.  PakistanGrocery.com requires all such third parties to treat your personal information as fully confidential and to fully comply with all applicable company policies. We will not release your Personal Information to any company outside of the PakistanGrocery.com for mailing or marketing purposes.

 

Indemnity

 

You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and / or your Personal Information.

 

Our Rights

 

We reserve the right to:

 

  • modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and / or 
  •  Change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

 

Third Party Links

 

To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

 

Purchase Of Products

 

Orders

 

 We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

 

Order Creation and Electronic Contracting

 

The technical steps required creating a contract between you and we RandSGifts.com are as follows:

 

  • You place the order for your products on the web-site by pressing the confirm order button at the end of the check-out process. You will be guided through the process of placing an order by a series of simple instructions on the web-site.
  • We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from RandSGifts.com.
  • As your product is shipped from our warehouse we will send you a despatch confirmation email.
  • Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order or you have cancelled it.

 

The Non-acceptance could be of one of the following reasons;

 

  • The product you ordered being unavailable from stock.
  • Our inability to obtain authorisation for your payment.
  • The identification of a pricing or product description error.
  • You not meeting the eligibility to order criteria set out in the main Terms & Conditions.

 

The details of your specific contract will not be filed by 4U services Ltd Direct. If you do require any information regarding orders you have placed with us, please email us at contact@PakistanGrocery.com

 

Order Cancellation

 

 Please note that you are entitled to cancel your order, provided that you must return your order no longer than eight working days after the day on which you receive the Products. Any products returned must be in their original packaging, and unused.

 

In most cases orders placed to your personal specification we are unable to refund or exchange the product. In that case all refunds or exchange will be made at the discretion of company's management. If you wish to cancel your order prior to the order despatch. A 15% surcharge is deducted from the total amount as an order cancellation charges and money transfer fee.

 

Please note that you're right to return Products does NOT apply to Products which fall into the following categories:

 

  • Goods made to your specification (for example custom made dresses, curtains, etc.)
  • Perishable goods (for example Flowers, Cakes and Mithai)

 

 When you place an order for flowers, should you realise you have made a mistake or change your mind, we are able to amend or cancel your order within one hour of it being placed. We regret we are unable to do so after this time.

 

Cancellation of International Orders

 

Cancellation: You may cancel the order any time.
Please note that following cancellation fees will apply:

- $25 if cancelled 36 hours before delivery
- total cost of the flowers or fruits if cancelled 36 hours or less before delivery.

 

Description of products

 

RandSGifts.com makes every effort to ensure that the product descriptions and photographs provided on this web site are accurate and life-like. Whilst the reproduction of colours and styles contained on the photographs shown on this website are as accurate as image and photographic processing will allow, RandSgifts.com cannot accept responsibility for slight variances in colour or style. However, as the actual colours you see will depend on your monitor, VGA card, resolution of your computer, browser used. We cannot guarantee that your monitor's display of any colour will be accurate                    

 

 Each Product purchased is sold subject to its Product Description which sets out additional Specific Conditions related to that Product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees.

 

We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted in accordance with our Order acceptance policy.

 

Flowers/Cakes

 

In the event of supply difficulties, we reserve the right to substitute goods or packaging of equal quality and value. Complaints about the flowers and cakes and any persihable items should register within an hour of delivery. Any complaints after that will not be considered. Due to hot weather, these items need to be kept in cold temperature.

 

Payment

 

All prices are correct at the time of entering the information onto the system. The total cost of your order is the price of the Products ordered plus delivery charges as set out in the Delivery section of this Website. Payment can be made by any of the methods specified in the Payment section of this Website and payment will be debited and cleared from your account as set out in the Payment section of this Website.

 

You confirm that the credit, debit card that is being used is yours.

 

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

 

Please read the how to order for payment options available.

 

Refusal Of Transaction

 

We reserve the right to withdraw any Products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any Product from this Website whether or not that Product has been sold; removing or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

 

By making an offer to buy a Product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions

  

High Value Transactions

 

All high value transactions such as mobile phones and electronics can not be shipped until transaction has been cleared by the bank. It could take up to 4 to 5 working days. We also verify each high value transaction by calling the person, if you have provided wrong information, it could delay your delivery and delivery will not be made until correct details will be provided by buyer. For any high value transactions, we may also ask for the proof of address and copy of credit card statement used in that transaction.

 

Delivery Procedure for International Orders (Outside Pakistan)

 

Please provide specific instruction how to act if recipient is not home.
If we did not receive instructions from you it is up to our driver discretion to:
- leave flowers at next door neighbour
- leave flowers on the porch
- try to redeliver next day

 We do not deliver on Sunday and statutory holidays.
The order placed for  delivery on Sunday will be delivered on Saturday or the following Monday. Orders placed for delivery on holidays will be delivered the next available date.

Substitutions: Due to seasonal nature of flowers and order volume, we reserve the right to substitute with similar product of greater value.
Following rules for substitution will apply:

* Flowers
In arrangements of assorted flowers, the colors shown online will be used if at all possible, even if this means substituting other kinds of flowers of greater value.

* For one-of-a-kind flower arrangements, such as all roses or all lilies, we will make every attempt to match the flower type, but may substitute with another color.

* Plants
For green and blooming plants, similar plants may be substituted of greater value.

* For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another color.

* Specialty Gifts  Specialty gifts may be substituted with another specialty gift of greater value and of similar theme and category


Residential addresses.
Please advise the recipient to be present at the time of delivery. If nobody will be available upon delivery, please provide us with instructions how to act in this case. If no person is present to accept flowers at the location, we will leave flowers by the door. No refund or credit will be issued for stolen/non received goods.

 

Business addresses.

If recipient is not available during delivery and company is refusing to accept delivery, we will attempt delivery next possible day.
Please note that redelivery charge of $9.99 will apply.
Please note that due to perishable nature of flowers and fruits, additional surcharge may be required to redeliver your order on later day.


Incorrect Address: We are not responsible for incorrect addresses. In the case where an incorrect delivery address is provided, we will charge additional delivery fee of $9.99 for re-delivery. Due to perishable nature of flowers, failure to provide correct address information within 24 hours after our notification of the incorrect address will result in order cancellation or additional charge for the cost of flowers or fruits if you wish to proceed with delivery.
Note: Please verify the information you provide as it allows us to better serve you.


Product Received is Not the Product Ordered: If you have received different flowers than ordered, you need to send a picture of the received arrangement to contact@PakistanGrocery.com email address is being protected from spam bots, you need Javascript enabled to view it with the order number. Our able customer service representatives will look at the picture and easily be able to identify the product, as each of our bouquets is unique. We will resend the correct product free of charge if the product sent was incorrect.


Order information change: All the changes and updates to the order should be done within 1 hour of placing the order.


Please double check all the information in your order. $10 administration fee will apply for any changes and updates requested after this 1 hour period.

 

Pakistan Grocery is one of the leading online service to send gifts to Pakistan.If you wish to send Birthday Gifts,Valentine Gifts,Wedding Gifts or Eid Gifts to Pakistan major cities mainly Lahore,Karachi or Islamabad,we are the best choice. We offer best services in the industry to send gifts to Pakistan whether its Flowers,Cakes,Mithai,Chocolates,Perfumes or Gift Vouchers to Lahore,Islamabad or Karachi.We also have services for International Flowers delivery to countries like USA,UK and UAE.
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