At PakistanGrocery.com we are fully committed to provide you the best quality product. And we ensure that product reached to our customer is of high quality and delivered fresh.

If for any reason you are not fully satisfied with the product received in terms of its quality or if the product received is damaged or faulty, please inform us within 24hours after receiving the product.

Complaints on perishable products like flowers, cake, mithai, fruit baskets cannot be investigated if made later than 24hours following the date of delivery and PakistnGrocery.com gifts will not be responsible for refunds and products will be non returnable. 

For all complaints received, PakistnGrocery.com will investigate the complaint and will try to respond within 5 working days from the date complaint was made. PakistnGrocery.com in the meantime will keep you update regarding the progress of the complaint, and will welcome your feedback and can be contacted by email.

If after investigation PakistnGrocery.com are satisfied that your complaint is genuine, we will be happy to replace the product or give a full refund.