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Frequently Asked Questions

ORDERING

 

1. Can I order over the telephone?

 

Yes, you can place your order on the phone. Please contact at the Telephone number provided in the contact us section, and a member of our team will be able to take your order on the phone. Please note for all high value items like electronics, mobiles, home ware products we need proof of IDs of Name, Address, and the card used for payment. This could be provided by faxing us one of the following documents like Phone Bill, Electricity Bill, Bank account Statement. We require this information before your order processed to prevent any fraudulent purchases.

 

2. Can I order multiple items?

 

Yes you can choose multiple products at any time during shopping, by simply clicking on continue shopping on the shopping basket page.

 

3. How do I know you have got my order?

 

On completion of your shopping with PakistanGrocery.com, you will receive an email from us at the email address provided in the summary page, confirming the order has placed successfully, with the order number and the order details.

 

4. What if I do not receive an order confirmation by e-mail?

 

Please contact us at by email in the contact us section or phone us at

+447886636518(UK)

+447989434280(UK)

+923216837490(Pakistan)

+44 8712 884 944

 

5. Can I cancel / amend my order?

 

Send a reply to our confirmation e-mail, or send your own e-mail by filling up the inquiry form in the Contact us section and one of our customer service consultants will get back you as soon as possible.

Alternatively you can contact us at:

+447886636518(UK)

+447989434280(UK)

+923216837490(Pakistan)

+44 8712 884 944

Stating your desire to cancel/amend with order No. We regret we cannot amend or cancel orders within 24 hours of despatch.

 

6. How do I re-order?

 

To place a new order please visit our website at www.PakistanGrocery.com or contact us at +448712884944.

 

7. Can I pre-order in advance?

 

We will accept orders up to 1 month in advance.

 

 

DELIVERY

 

1. Do you deliver on Sundays?

 

Deliveries are available from Monday's to Sundays in most cities of Pakistan except on Public Holidays, Religious Days. Extra charges may apply for deliveries of special requests, outskirts of local cities. Please contact us at by completing the general inquiry form on contact us section, if unsure before placing an order.

 

2. Can I specify a timed delivery?

 

We do not guaranty timed deliveries. All our deliveries are carried out between 12- 8pm PST. For more information or special requests about timed deliveries please contact our customer support team provided in the contact us section.

 

5. What times are deliveries made?

 

Our normal delivery times are from 12:00pm - 20:00hrs. Due to the Geographical restrictions we do not commit timed deliveries to our customers.

 

6. What happens if the recipient is not home?

 

Customer contact number including full dial code and the Mobile number is required to arrange a time for delivery shall the customer is not available. Every effort is made to make the delivery possible on the date requested as most of our products delivered are perishable, and its not possible for us to store the product in controlled temperature environment.

 

 

7. How much is delivery?

 

The cost of delivery for all major cities of Pakistan is fully included. However for deliveries in local villages or outskirts of major cities there may incur extra delivery charges. If unsure Please complete the inquiry form in the contact us section with you inquiry, with the city name/village name where you want the gift, product to be delivered, and the date and we will get back to you as soon as possible.

 

8. How can I tell if my order has been delivered?

 

Once your order has confirmed receipt by our florist, we will than send you a confirmation email confirming that your order has been delivered to the requisite address.

 

9. What do I do if my order has not been delivered?

 

Most of the orders are delivered after 5pm. Our normal delivery times are between 12- 8pm. Please wait until after 8pm as deliveries can be made until that time. If this does not help please contact us at http://www.pakistangrocery.com/contactus.php or speak to one of our customer services member who will be able to assist you in resolving the issue.

 

10. Can you deliver to Hospitals or Offices?

 

Yes but please include full address and any additional information that helps in effective delivery including the customers full home address with contact number.

Hospitals

Please add Department, Ward No, Room No, ward contact No.

Offices

Please include office name, block name (if any), floor no, and office contact number, working hours.

Due to the nature of the products like Flowers, Cakes, Mithai, Fruit basket etc if the recipient is not available on his/her desk we will deliver the order to the reception of such locations, and the signature of any person authorised to accept the delivery on behalf of the organisation or customer shall be accepted as proof of delivery.

 

 

11. Do you deliver in local villages?

We are covering all major cities of Pakistan including some local villages and outskirts of major cities of Pakistan.  To view all cities we cater for view please select location for deliveries on the home page or select Pakistan deliveries to view all local villages we can deliver.

 

PAYMENT & SECURITY

 

1. What payment cards do you accept?

 

We accept all major credit cards and Debit cards including Visa, Master Card, Amex, Maestro, Solo, Visa Electron, Delta etc. please view secure shopping for more information.

 

2. When is payment taken?

 

Your card will be charged once you make payment through one of the available

Payment options. Full payment of all products purchased is required before we despatch the order. Late payments might result delays in your orders to be delivered.

 

3. Can I request a receipt?

 

Once you make a payment you will receive an email from sales@PakistanGrocery.com confirming the order been placed successfully, followed by an email from the payment service provider, confirming the payment has been made successfully.

 

4. Is your site secure?

R&S Gifts is a secure website. Every time you enter an area of the site that has or requires sensitive information such as your credit card details, an icon at the bottom of your browser window will appear that will take you to a secure payment gateway.

We do not store your payment details at all, digitally or otherwise. The address details are retained for ordering purposes only. Payment authorisation is through a real time credit card processing system provided by Secpay and PayPal. We do not store your payment details after the payment has been processed.

 

5. Are my credit card details safe?

 

We do not hold any credit card information on our site. Once the customer has selected the products they want to order, and confirm checkout, they than transferred to a secure online payment service provider like Paypoint, or Paypal.

 

PRIVACY

 

1. Will my information be sold to third parties?

 

All customers information are kept secure and we do not exchange information to any third parties.

 

2. Will my details be used for marketing?

 

We only send occasional newsletter emails regarding promotional activities or new products. You can unsubscribe those emails at any time by clicking the unsubscribe link at the bottom of the emails or you can email us by using the inquiry form in the contact us section.  

 

 

CUSTOMER SUPPORT 

 

1. Where can I read about what other customers say?

 

Please feel free by completing the feedback form about your experience with us. Your views are valuable to us, that plays a major part in forming and improving policies about product quality and services. You can read more in the testimonial section about what our customers say about us.

 

2. How will you contact me in case of problems?

 

We will contact you either by email or phone shall we need any information about your order, or if we encountering any problems in getting your order delivered to the required destination. Please make sure you always provide us with your full contact address including home and mobile contact number and email address.

 

3. What do I do if I think there is a problem with my order?

 

You can always contact us either by phone, or email, shall you require at any time, and we will try to resolve any issue related to your order. Please visit contact us to find out more about how to contact us.

 

4. How do I make a complaint?

 

At PakistanGrocery.com we are fully committed to provide you the best quality product. And we ensure that product reached to our customer with high quality and freshness.

If for any reason you are not fully satisfied with the product received in terms of its quality or if the product received is damaged or faulty, please inform us within 24hours after receiving the product.

Complaints on perishable products like flowers, cake, mithai, fruit baskets cannot be investigated if made later than 24hours following the date of delivery and PakistanGrocery will not be responsible for refunds and products will be non returnable.

For all other complaints received, PakistanGrocery gifts.com will investigate the complaint and will try to respond within 5 working days from the date complaint was made. PakistanGrocery.com in the meantime will keep you update regarding the progress of the complaint, and will welcome your feedback and can be contacted by email.

If after investigation PakistanGrocery.com are satisfied that your complaint is genuine, we will be happy to replace the product or give a full refund.

  

If your question is not answered here please complete the inquiry form in the contact Us section with your name, contact number, and brief inquiry and we will get back to you as soon as possible,

Pakistan Grocery is one of the leading online service to send gifts to Pakistan.If you wish to send Birthday Gifts,Valentine Gifts,Wedding Gifts or Eid Gifts to Pakistan major cities mainly Lahore,Karachi or Islamabad,we are the best choice. We offer best services in the industry to send gifts to Pakistan whether its Flowers,Cakes,Mithai,Chocolates,Perfumes or Gift Vouchers to Lahore,Islamabad or Karachi.We also have services for International Flowers delivery to countries like USA,UK and UAE.
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